Employment Opportunity

Community Services Officer

Santa Rosa Police Department, Santa Rosa, California

Salary: $4,601.50 - $5,593.17 Monthly

Final Filing Date: May 1, 2017

Community Services Officers perform a variety of technical and public relations activities within the Police Department not requiring peace officer status. Duties will vary depending on assignment and future needs of the department. Examples of responsibilities include developing and delivering presentations to community groups; coordinating programs such as vehicle abatement (towing), and graffiti abatement; documenting, photographing and processing basic crime scenes not in progress and traffic collisions with property damage or minor injury; and traffic control.

Community Services Officers work independently or as part of a team at locations throughout the City, exercising a considerable amount of independent judgment. Initiative; excellent oral and written communication skills; strong interpersonal and customer service skills; ability to learn technical skills such as fingerprint and evidence collection; and demonstrated use of good judgment in interpreting and applying laws and policies are required. Successful candidates will have extensive work experience interacting with the public, and use of basic office software. Experience in a law enforcement environment, and law enforcement-related training are highly desirable.

Duties and Requirements Click to read more


  • Respond to calls for service, complaints, and questions related to assignment
  • photograph and videotape simple crime scenes or law enforcement-related activities
  • document and investigate traffic collisions involving property damage, and minor injuries
  • assess the driver's abilities and determine the cause of the collision for possible prosecution
  • prepare traffic collision sketches
  • collect evidence and fingerprints from minor crime scenes
  • prepare reports regarding burglaries, thefts, missing persons, auto theft, fraud, suspicious circumstances, arson, auto and property recoveries, vandalism and similar incidents
  • interview and obtain statements from victims and witnesses
  • transport materials, documents and victims including children
  • monitor, direct, and control routine and unusual traffic conditions
  • develop and present public education programs on subjects such as graffiti, crime prevention, and bicycle safety to schools, citizen police academy, and other special groups in the community
  • perform abandoned vehicle abatement duties such as identifying and tagging abandoned vehicles and towing vehicles when necessary
  • maintain records, compile statistics, and develop reports related to assigned programs
  • provide testimony in Court as needed
  • contact and cooperate with other law enforcement and non-law enforcement agencies in matters related to area of assignment
  • administer first aid and CPR
Additional Duties:
  • Transport police vehicles, including trailers
  • issue parking and municipal code citations
  • coordinate and participate in various community and inter-agency programs and activities
  • organize and oversee volunteers and employees at special events
  • conduct specialized crime prevention programs


Knowledge of:
  • Functions of a municipal law enforcement agency; department regulations, procedures and work methods; equipment, techniques and procedures for successful collection and preservation of items of evidence; basic investigative and interview techniques; basic report writing techniques; basic fingerprinting techniques; basic photography techniques; California Civil and Penal codes, City ordinances, and City codes; and courtroom protocol and procedures related to area of assignment.
Ability to:
  • Complete accurate sketches of traffic collisions; learn, utilize and stay current with basic evidence collection techniques and equipment; recall facts; observe accurately and remember faces, numbers, incidents, and places; think and act quickly in emergencies; judge situations and people accurately; maintain a professional demeanor during stressful situations; learn understand and interpret laws, rules, regulations and policies related to assignment; communicate clearly and concisely, orally and in writing; prepare clear, complete, accurate and grammatically correct reports; learn standard broadcasting procedures of a police radio system; utilize defensive driving techniques; establish and maintain cooperative working relationships with those contacted in the course of work; understand and carry out oral and written directions; perform effectively and maintain professional composure at unpleasant crime and accident scene situations understand and follow safety procedures; and use a laptop computer and a personal computer to write reports and retrieve information.
Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
  • Experience - Sufficient public contact experience, preferably in a law enforcement agency;
  • Education - Equivalent to completion of the twelfth grade. Coursework or specialized training in Police Science, Administration of Justice, or Evidence Collection is desirable.
Additional Information
  • Working Conditions and Physical Requirements: Incumbents in this classification are required to work 10 hour shifts and may be required to work hours beyond an assigned shift with little or no notice. The work schedule requires shift work including weekends, days, evenings, and holidays. The nature of the work is varied and unpredictable. Incumbents operate equipment and enter data into a computer requiring repetitive arm-hand movement in confined spaces such as when operating a lap top while in a vehicle. Community Services Officers may stand for extended periods of time such as when directing traffic or investigating crime scenes. Gathering evidence requires the incumbent to bend or stoop repeatedly and similar movement is required to get in and out of a car. Coordinated movement of more than one limb simultaneously is required, such as when using a hand radio while driving, using a flashlight while driving, or when directing traffic. A Community Services Officer may spend 7 - 8 hours per day driving or sitting in a vehicle, which requires the continuous support of lower back muscles. Incumbents may be required to climb ladders, rocks and or walls and search rooftops, which require lifting arms above shoulders and working at heights greater than ten feet. Community Services Officers may be called upon to search for lost or missing persons or process crime scenes that require walking over rough, uneven, slippery or rocky surfaces such as fields, parks, hillsides, creek sides, or wading into bodies of water. Incumbents are required to listen for alarms, screams, breaking glass, or other suspicious noise that may require investigation. They may be required to lift and carry heavy objects such as equipment or evidence weighing up to 30 pounds. The work requires the incumbent to work outdoors in a variety of weather conditions with exposure to the elements including hot and very cold temperatures.

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How to apply: Apply online

Posted: April 18, 2017

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